Business Success
How to Encourage Positive Reviews (Without Feel...
Great service? Check. Happy clients? Check. Raving online reviews? …Crickets? Even the most loyal spa or salon guests sometimes need a nudge to share their experience. The key is to...
How to Encourage Positive Reviews (Without Feel...
Great service? Check. Happy clients? Check. Raving online reviews? …Crickets? Even the most loyal spa or salon guests sometimes need a nudge to share their experience. The key is to...
How to Handle Negative Reviews Without Losing Y...
Running a spa or salon means building personal relationships—and nothing stings quite like a bad review. Whether it's fair or feels completely off base, how you respond says a lot...
How to Handle Negative Reviews Without Losing Y...
Running a spa or salon means building personal relationships—and nothing stings quite like a bad review. Whether it's fair or feels completely off base, how you respond says a lot...
The First 5 Minutes: What Guests Notice Before ...
As a spa owner or manager, you know guests aren’t just visiting for a service—they’re looking for an experience, a feeling. And it all begins in the first five minutes....
The First 5 Minutes: What Guests Notice Before ...
As a spa owner or manager, you know guests aren’t just visiting for a service—they’re looking for an experience, a feeling. And it all begins in the first five minutes....
Why Every Spa Needs a Tea Ritual (and How to St...
Picture this: a client steps into your spa, carrying the stress of the day on their shoulders. Before they even make it to the treatment room, you offer them a...
Why Every Spa Needs a Tea Ritual (and How to St...
Picture this: a client steps into your spa, carrying the stress of the day on their shoulders. Before they even make it to the treatment room, you offer them a...
Your Spa Has a Story — Are You Telling It?
When clients hear a meaningful story behind your spa brand, their brain processes it like a personal memory, not just information. They don't just get a massage — they take...
Your Spa Has a Story — Are You Telling It?
When clients hear a meaningful story behind your spa brand, their brain processes it like a personal memory, not just information. They don't just get a massage — they take...
The Surprising Reason Your Clients Aren't Talki...
In today’s world, your client's happiness isn't just between the two of you—it can reach 1,500+ people with a single TikTok. Imagine the impact: if a client leaves disappointed, chances...
The Surprising Reason Your Clients Aren't Talki...
In today’s world, your client's happiness isn't just between the two of you—it can reach 1,500+ people with a single TikTok. Imagine the impact: if a client leaves disappointed, chances...