Your Guide to Lash & Brow Custom Color Consults
Ever had a client sit in your chair unsure about their perfect brow or lash color? We’ve all been there! That’s why a custom color consult isn’t just a nice touch—it’s essential. A thoughtful consultation turns a simple appointment into a personalized experience your client will rave about.
Before we dive into the post, it’s important to note that a 24–48 hour patch test has already been completed prior to this consultation—ensuring both safety and peace of mind for you and your client.
The video below will walk you step-by-step through the client consult process and even includes a custom color mixing demo to inspire your next service.
Why Consultations Matter
Before you reach for the tint, pause. The consultation sets the stage for the entire experience. This is where you show your client that you’re not just picking a color—you’re creating their signature look. You’ll uncover their style, concerns, and what they actually want—not just what they say they want.
The Golden Questions
Here's your go-to list of questions to guide the conversation:
- Do you prefer a natural or bold look?
- Are you planning on changing your hair color soon?
- Do you have concerns about gray coverage?
- How do you normally style your brows and lashes?
These questions help you avoid surprises and give clients that wow moment when they see the finished result.
Pro Tips for Color Customization
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Match the Mood, Not Just the Hair
Clients might mention their hair color, but what they really want is a vibe—soft, edgy, youthful, defined. Listen for the feeling behind their words. - Gray Isn’t a Problem—It’s a Possibility
If gray coverage comes up, consider using it to your advantage. A soft blend of tones can result in a sophisticated and dimensional finish. -
Create a Color Story
Make it fun! Show swatches, before-and-afters, or hold up color samples near their brows. Clients love to be part of the decision-making.
The Magic of Managing Expectations
Sometimes clients imagine their brows or lashes darker, fuller, or bolder than what tinting alone can provide. That’s okay! Your role is to kindly guide them toward what’s achievable while still capturing their vision. Remind them that tinting works with the hair they have—it doesn’t add hair where there isn’t any.
Make Every Consult Count
A custom color consult isn’t just about picking a shade—it’s about making clients feel confident, cared for, and excited about their fresh look. Keep it relaxed, collaborative, and professional, and they’ll leave already looking forward to their next visit.
Want to learn more ? Watch this webinar: Custom Color Confidence: Mixing Lash & Brow Tints Like a Pro
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