Refund policy

Returns & Exchanges

What is your return policy?

  • Return any product* (see exceptions below) in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.
  • After 45 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
  • Items returned to Universal Companies after 90 days will not be accepted for return or returned to you.

*EXCEPTIONS: items that ship directly from the manufacturer, HAZMAT items, custom orders, copyrighted materials, and equipment without a return authorization approval from our Customer Service Department

How do I return something to Universal Companies?

To help ensure the timely processing of returns, all returns require a Return Merchandise Authorization (RMA) number. You can received your RMA number by clicking the “Get Started” button, contacting a customer service representative at (877) 953-8982, or by emailing support@universalcompanies.com

Upon receiving your submitted form, you will be informed by email if for any reason your item is non-returnable, non-refundable, or if restocking fees apply. Your RMA confirmation email will include instructions for shipping your return to Universal Companies. Original shipping charges are non-refundable, and return shipping charges are the responsibility of the customer.

Returns will be credited based on the condition of the item and/or the conditions of the return request form. Please allow 14 days for credit to be processed and issued once returned items are received.